Diligent
Medical Services provides repair services
to maximize the patient safety and the satisfaction
of our valued customers. Based upon our
extensive experience over many years of
working on literally thousands of powered
instruments and accessories, we have consolidated
these insights to incorporate uncompromised
capabilities and services that are beneficial
in virtually any medical facility. We repair
the instruments damaged in any respect either
these are from Diligent Medical Service
or anywhere else. If you have any kind of
instruments need any type of repair, we
provide this service to our valued customers,
if instrument is not repairable we also
facilitate by replacing it to another. Diligent
Medical Service is committed to outstanding
reliability and superior quality and is
dedicated to providing an economical alternative
to medical equipment maintenance.
Our repair services include
Surgical instrument sharpening
Complete refurbishment to include
the removal of rust, stains, bio-burden
and the restoration of the instruments
original finish (high polish, satin
or matte)
Laparoscopic re-insulation and
repair
Spring and screw replacement
Needle Holders - Replace Tungsten
Carbide Inserts
Sharpening, refurbishment and
repair of micro instrument sets
Sharpening, refurbishment and
repair of arthroscopic instruments
Super Cut Scissors - Re-serrate/Sharpe
Materials
Our
products are manufactured using the best
quality stainless steel as ASTM and DIN
standard’s recommended which is imported
from USA, GERMANY, FRANCE and JAPAN. The
key to our uccess is our quality assurance.
We use the Right material for the Right
products. We also capable and make customized
products and arrange customized materials
for them.
Return Policy
Like
every caring and responsible organization
Diligent Medical Service is aware of the
facts and contingencies arise in different
areas like workmanship and standards. We
do care your money as we care your health;
we do have the return policies in the following
ways if the instrument may not be MISUSED:
All merchandise
must have prior approval before being
returned.
For returns
other than company error an appropriate
re-stocking charge will be applied.
Stock Items
= 10% re-stocking charge
Non-Stock Items
= 25% re-stocking charge
NOT RETURNABLE:
Dated merchandise, if purchased over
THREE MONTHS from date f request of
return; products that have been
used, show signs of age, or defaced
in any way
Diligent Medical
Service reserves the right to evaluate
the condition of all returns for final
determination of credit
Guarantee
In
today’s demanding health care environment,
investing in Diligent Medical Service's
instruments is a significant step in controlling
cost and improving patient care. Our instruments
are being manufactured with ultimate care
and keeping in view the value of Human Life
therefore 100% guaranteed, we provide our
instruments with a warrantee card.
Instrument Care
Diligent
Medical Service is committed to help you
in protecting your instrument investment.
Keeping in view our commitment to quality
and customer’s satisfaction we care
the instruments as we care to you. We provide
instruction manuals along with the instruments
how to handle and care the instruments some
of the instructions to handle eye instruments
are as follows
All ophthalmic
instruments need exceptionally careful
handling.
Scissor points
are extremely delicate; the tips should
not be touched
All scissors,
needle holders and fine forceps need
to have their tips protected The protectors
must cover the whole blade or
jaws of the instrument
Scalpel blades
and knives must be passed to the surgeon
by the handle with the cutting edge
pointing downwards. Artery forceps
must be used to remove the blade
No instrument
should ever be thrown down! Eye instruments
are extremely delicate.
